At Vilancer.com, we are committed to delivering high-quality digital products. However, due to the nature of digital goods, the following refund conditions apply:
1. No Refund Policy
Once a digital product has been downloaded, refunds or returns are not accepted.
This is because digital items — such as templates or automation tools — cannot be “returned” in a tangible way.
2. Refund Exceptions
A refund may only be granted under the following circumstances:
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You did not receive the download link after completing your payment.
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The file you purchased contains a verified technical error that cannot be fixed.
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You accidentally made a duplicate payment for the same product.
3. How to Request a Refund
If you meet one of the conditions above, you may request a refund by emailing us at [email protected] with the following details:
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Full name
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Order number or payment confirmation
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Reason for your request
We will review your request within 3–5 business days and notify you of the decision.
If approved, your refund will be processed through the original payment method used.
4. Technical Support
If you're having trouble installing or using the product, we offer free technical support to help ensure a proper setup.
Contact us and we’ll do our best to resolve any issues promptly.
5. Incorrect File Downloads
If you mistakenly downloaded the wrong file, contact us immediately.
We will provide the correct file at no additional cost.
✅ By purchasing from Vilancer.com, you agree to this refund policy.